Hello!

At MBC, we continue to grow and are now looking for a Client Service Senior Assistant  to join us. 

About MBC

May Business Consulting is an international consulting firm that offers advice on digital transformation, change management, efficiency, and control. We have a customer-centric approach, proactively engaging to maximize our added value.

We have offices in Spain and the United Kingdom.

We work on international projects with financial institutions, fintech companies, and startups.

About the Role

The selected person will participate in the Know Your Customer processes, for the Anti Money Laundering  area, while ensuring a best-in-class client experience in terms of simplicity, transparency and time to market in one of our clients from the banking sector. 

Responsibilities:

•Helping to manage a specific client portfolio in terms of New Know your Customer requests. 
•Continuous contact with Internal or External clients to ensure a best-in-class onboarding and refresh processes though the most appropriate channel: phone call, chat, meeting, email. 
•Understand new business onboarding requirements to look for the best fitted onboarding for each entity.
•Ensure effective identification and escalation of non-responsiveness cases
•Communicate with business units &  teams for clearance of cases status.
•Ensure timely, efficient reporting of daily & MIS.
•Identify, communicate and remediate process breakdowns and best practices.
•Create and deliver reporting on process effectiveness to leadership team.
•Establish working & effective relationships with local and global teams.
•Ensuring documentation and standard operating procedures are up to date with all relevant approvals in place.
•Operational Management & Training. 
•Escalation Handling. 

Requirements:

•Bachelor’s degree.
•Client-oriented profile.
•High level of English and German.
•Strong interpersonal and verbal communication skills with the ability to apply sound reasoning when delivering services.
•Be self-motivated and must have the ability to work independently. 
•Be able to handle highly confidential information professionally and with appropriate discretion.
•Has the ability to effectively handle a fast-paced environment and successfully meet established deadline requirements. 

We Offer:

• Permanent contract. 
• Open compensation package: We adapt to your experience and expectations.
• Participate in various interesting projects with an international focus and in a continuously growing sector.

Location:  Madrid (HYBRID)