Hi there!
At MBC we keep growing and now we are looking for an IT Service Manager – Financial Services Sector (London).

About MBC

May Business Consulting is an international consulting firm offering advisory services in digital transformation, change management, efficiency, and control. We have a customer-centric approach, engaging 100% proactively to maximize our added value.

We have offices in Spain and the United Kingdom.

We work on international projects with financial institutions, fintechs, and startups.

About the role

We are seeking a highly experienced IT Manager with a strong background in IT service management within the financial services sector. The ideal candidate will bring 15+ years of progressive IT leadership experience, along with deep technical skills and proven people management capabilities.

You’ll play a key role in establishing, managing, and improving IT services aligned with business needs, regulatory standards, and modern best practices.

Key Responsibilities

• Lead and continuously improve the IT service & support function for core business applications.

• Ensure ITIL-aligned processes: incident, problem, and change management.

• Support root cause analysis and resolution for application/infrastructure issues.

• Manage and mentor a team of 4–5 IT professionals.

• Oversee third-party vendors and partners: hosting, support, development.

• Drive compliance with ISO27001, security policies, and operational resilience.

• Align IT operations with business strategy, budgeting, and innovation goals.

Requirements

• 15+ years of experience in IT service management, at least 7 in leadership roles.

• Strong experience in the financial services industry and regulatory environments.

• Background in multi-tiered UNIX systems, networking, and application stacks.

• Skills in scripting or programming: Shell, Perl, PHP, Java, SQL.

• Familiarity with SAP Basis, Sybase, MySQL, Apache/JBoss, Jira/Confluence.

• Strong vendor management and governance experience.

• ITIL certification is a plus.

We value if you have...

• Proactivity

• Desire for continuous improvement

• Empathy and teamwork

• Attention to detail and learning capacity

• Customer orientation

📍 Location: London – Hybrid work model

Join a young and dynamic consulting firm and continue your professional growth with us. Work in a great environment on international projects.

We look forward to receiving your application!